Refund policy

Blue Basil – Returns, Replacements & Exchanges

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery and we'll replace it free of charge. Email bluebasilorders@gmail.com or WhatsApp +91 8248611014 with your order number and a photo of the item.

A photo is all we need. An unboxing video helps us process glass breakage claims faster, but it isn't required.

Change of mind

Because our products are kitchen items that are used with food, we're not able to accept returns once a product has been opened or used. If you've changed your mind and the item is still sealed in its original packaging, contact us within 7 days and we'll arrange a return. Return shipping is the customer's responsibility.

Replacements

Approved replacements are dispatched within 2 business days. We'll send tracking details once shipped.

Questions before you order?

WhatsApp us on +91 8248611014 — we usually reply within a few hours during business hours (Mon–Sat, 10 AM – 6 PM IST)